Your questions, answered.
Managing rental properties doesn't have to be complicated. Below are answers to the most common questions we hear from property owners. If you don't see yours, give us a call.
Rent payments and owner payouts
How do rent payments work, and how do I get paid?
Rent is due on or before the 1st of each month. Owner payments are made via ACH deposit no later than the 15th, or the next business day if the 15th falls on a weekend or holiday.
Where can I see my financials?
You access monthly statements, tax documents, and lease details anytime through our secure Owner Portal at the AppFolio-hosted login. Year-end reporting is included.
What happens if a tenant pays late?
Late fees and notices follow the lease terms and applicable state law. The Tenant Portal records every payment and notice, so the history is auditable.
Fees and contracts
Is there a long-term contract?
No. Our management agreement is month-to-month. You stay because the service works, not because a contract holds you.
What does the $100 monthly fee cover?
Full-service management: marketing, tenant screening, lease execution, rent collection, maintenance coordination, inspections, financial reporting, and owner communication. Multi-family rates are $85 per month per unit.
Are there upfront fees?
No. You don't pay anything until we deliver.
What about leasing fees and renewals?
The leasing fee is 75% of the leased rental rate, not to exceed $2,000. Lease renewals are billed at $250.
Tenant placement and screening
How long does it take to place a tenant?
Most qualified properties lease within 30 days, depending on price, condition, and the season. We market aggressively to keep that window short.
What does tenant screening include?
Credit check, background review, income verification, and rental history. We apply the same standards we would apply to a property we owned personally.
What happens if a tenant we placed has to be evicted?
If a tenant we placed has to be evicted, we coordinate the legal process and manage the turnover so you are not handling it alone.
Maintenance
How do maintenance requests get handled?
Tenants submit requests through the Tenant Portal. Our coordinator triages, dispatches the right vendor or our in-house crew, and tracks the work to completion. Owners are notified for anything exceeding the agreed spending threshold.
Can I use my own contractors?
Yes. You can use our in-house crew, our preferred vendor list, or your own contractors. We don't force a channel.
How does maintenance billing work?
A 10% markup is applied on the final invoice. The actual vendor invoice is always visible in your statement.
Inspections
How often is the property inspected?
Bi-annual inspections are standard, plus move-in and move-out inspections. Each includes photos and a written report saved to the Owner Portal.
Why are inspections useful?
They catch small problems before they become expensive ones, document the property's condition over time, and provide a clear paper trail if a deposit dispute ever arises.
Switching to Property Rush from another manager
What if my property already has a tenant?
We handle take-over of occupied properties. The take-over fee is $100 per unit and covers the transfer of the existing lease, tenant communication, security deposit handoff, and onboarding into our portal.
Will my tenants notice the change?
Mostly through better communication. The portal, payment instructions, and maintenance workflow change. We send tenants a clear introduction letter and the AppFolio onboarding link so the transition is smooth.
How long does the switch take?
The administrative work is typically two to four weeks, most of it coordinating with your existing manager on lease transfer, security deposit handoff, and any open maintenance items.
Still have questions?
Call us or request a free property analysis and we'll talk through your specific situation.